Our client a leading facilities management company was under pressure from a number of its key accounts to deliver higher quality of service whilst constantly delivering greater cost savings. This was further complicated by the unique challenges faced by each account.
Revive ensured appropriate client engagement was carried out from senior managers to all affected staff enabling our associates to drill down to the heart of the issues affecting each account. A Lean methodology was adopted to identify those activities that added value from non-value added, improving both operational and cost efficiencies.
The total annual cost saving to the client across the numerous accounts totaled $4 million whilst the re-engineered operational processes and organizational restructure greatly increased customer satisfaction and statutory compliance.