28 Aug Rubbish in…Rubbish out!
Over my career I have witnessed some mind blowing situations regarding how companies transition from manual process to automated platforms.
Multiple times clients’ staff have always complained that the systems they are using are rubbish and they are not fit for purpose.
However, it never takes us long to realize there is nothing wrong with the system, it’s the user and the user processes (if they have any)
It never ceases to amaze me when people expect to put poor data in to a system, which they are fully aware is not good and expect fantastic results at the other end 🤦
Ensuring your manual business processes are lean and robust before transitioning to new technologies is a strategic imperative.
1. Foundation for Efficiency:
New technologies are most effective when built on a solid foundation. Streamlining manual processes ensures that inefficiencies are addressed before automation, preventing the automation of flawed or wasteful procedures.
2. Smooth Integration:
Transitioning to new technologies can be complex. Having efficient manual processes makes the integration smoother, reducing potential hiccups and resistance from employees adjusting to the changes.
3. Clear Workflow:
Lean manual processes result in a clear understanding of your workflow. This understanding is essential when implementing new technologies, as it enables you to map out the digital processes more accurately.
Fixing inefficiencies in manual processes is often more cost-effective than automating them. Investing in technology without optimizing processes first can lead to automating waste, which is counterproductive.
5. Change Management:
Employees are more likely to embrace technological changes if they see the benefits. Improving manual processes demonstrates your commitment to efficiency, making it easier to gain buy-in for new technologies.
6. Data Quality:
Flawed manual processes can lead to inaccurate data, which is then carried over to automated systems. Clean, accurate data is essential for successful technology implementation and data-driven decision-making.
7. Maximized ROI:
New technologies are meant to amplify your operational capabilities. By optimizing manual processes first, you maximize the return on investment from your technology adoption.
8. Risk Mitigation:
Automated processes can propagate errors at a faster pace. Robust manual processes reduce the risk of propagating errors when you implement new technologies.
9. User Experience:
Implementing technology on top of inefficient processes can lead to a frustrating user experience. By ensuring lean manual processes, you create a strong foundation for a seamless digital transition.
In essence, optimizing your manual processes before embracing new technologies sets the stage for a successful transformation that maximizes efficiency, effectiveness, and overall business impact.