Central Control Room Development

About This Project

Description of services
Revive Resilience were engaged to develop a Central Control Room at Heathrow from 17 airport wide nodes, taking in to account the inherent security, cost and passenger service risks all within a six month delivery timeframe. Included within the scope of work was the development and establishment of the necessary organisational & behavioural change to prepare for a new control room and a new collective way of operating.

Challenges
In addition to the challenging time and budgetary constraints there were numerous challenges to the successful completion of the project, including?

• Eliminated LCD tree by using wall mountings
• Challenged acoustics solution / new ceiling
• Touchstones overheads
• Admin office & wall
• Flooring
• Re-work desks
• Absorption of Remote Access in Construction budget
• Staff

Results
Revive Resilience, working with stakeholders and management from Heathrow were able to bring the project in both under budget and ahead of the six month delivery timeframe. As a direct result of the work carried out by Revive Resilience Team members and the Central Control Room developed as a result of our project, the following benefits were realised:

• Financial – Improved punctuality
• Service – Reduced Process Disturbance and compliance with CONOPS
• Security – Improved TIP Scores
• HSE – Ergonomically Compliant
• Strategic – Defined in the 2007 OGSM
• Legislative- License to operate